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Patient FAQ

What if I get a bill from Spark?

What if I get an EOB (explanation of benefits) from the insurance carrier?

What am I responsible for?

How can I pay my bill?

What if I get a bill from Spark?

The only time Spark Labs ever sends our patients a bill is if insurance doesn't cover our service or there is a remaining co-pay and/or deductible. If, for any reason, you are not in a position financially to pay any portion of our bill, please fill out this hardship waiver form, and we will not pursue payment any longer. We are here for our patients.

What if I get an EOB (explanation of benefits) from the insurance carrier?

This notice simply states that your insurance company received our billed amount. You are not responsible for payment. If your insurance carrier does not cover the charges, we will bill you our no-insurance flat rate of $99. This is what we charge to cover all of our expenses/employees/equipment and the remaining full costs of running a national laboratory. We charge 95% of what Fair Health says we should charge. (Fair Health is a 3rd party organization that helps providers determine fair billing rates.)

What am I responsible for?

If your insurance does not cover our services, we charge you our no-insurance rate of $99 per service date.

How can I pay my bill?

You can pay your bill simply by clicking the link on the top right of your screen or right here.

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Provider FAQ

Who can benefit from drug testing?

Who does Spark Labs partner with?

What technology does Spark Labs use to perform confirmation testing?

Are there any risks involved with toxicology?

How quickly can test results be obtained?

What would make a toxicology specimen unsuitable for testing?

How quickly can COVID results be obtained?

What are drug metabolites, and why is their detection helpful?

What are the benefits of using urine for drug testing?

Who can benefit from drug testing?

  • Patients taking controlled substances
  • Patients dealing with addiction
  • Patients taking more than one drug
  • Patients taking new drugs
  • Patients displaying abnormal symptoms or behaviors
  • Patients in transition between treatments

Who does Spark Labs partner with?

We work with hospitals and surgical centers, primary care practices, internal medicine offices, addiction specialists and treatment centers, mental health professionals and psychiatrists, pain management experts and providers, and many others.

What technology does Spark Labs use to perform confirmation testing?

We use liquid chromatography with tandem mass spectrometry (LC/MS) to confirm positive toxicology screens.

Are there any risks involved with toxicology?

There are no risks associated with urine and saliva testing.

How quickly can test results be obtained?

At Spark Labs, our turnaround times are in the top 10% nationwide. Providers can expect to obtain their reports within 24-48 hours from when we receive the samples.

What would make a toxicology specimen unsuitable for testing?

  • Insufficient sample quantity — Samples must be at least 2mL in volume.
  • Improper labeling — Specimens must be labeled with patient name, DOB, SS number/medical record number, and order number.
  • Specimen leakage — Leaks can cause potential cross-contamination, making them unsuitable for analysis.
  • Specimen has been adulterated — The ratio of the parent drug to its metabolites can show evidence of adulteration.
  • Specimen has violated stability requirements — Specimens that have exceeded storage limits may be rejected.

How quickly can COVID results be obtained?

COVID test results are typically available within 1 hour.

What are drug metabolites, and why is their detection helpful?

Metabolites are byproducts created when the body metabolizes an ingested drug. Every person metabolizes drugs in a similar fashion, making metabolites a predictable and reliable indicator that a certain “parent” drug has been used by the patient. Because metabolites stay in the body much longer than their parent counterparts, drug use is more accurately assessed by measuring metabolites rather than the parent drugs themselves. Testing for metabolites can also help eliminate test tampering and manipulation. If the parent drug is present in higher concentrations while the metabolites are present in much lower concentrations, it becomes apparent that a sample has been adulterated.

What are the benefits of using urine for drug testing?

While samples can be taken in the form of blood, hair, and saliva, urine testing is often preferred because it is a simple, non-invasive option that poses minimal risk to the patient or the provider. Hair analysis is more time-consuming and requires higher drug concentrations than urine analysis. At Spark Labs, we perform both urine and saliva analyses.

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